This work offers a summary of the book "THE HEART OF CHANGE: Real-Life Stories of How People Change Their Organizations" by John Kotter and Dan Cohen.
John Kotter, Professor at the Harvard Business School, is widely acknowledged as the foremost expert in the field of business leadership.
Dan Cohen is the head of Deloitte´s Global Energy Change Leadership practice.
In this book, they ask a crucial question: What is the most effective way to actually get organizations to make permanent changes? The following approach is most often tried: First, detailed information is gathered and then presented to staff who are encouraged to think carefully about what they are doing. Hopefully, this will then help people to change their behavior.
In The Heart of Change, John Kotter and Dan Cohen offer a different approach: Instead of gathering exhaustive data, gather examples that illustrate what the problem is. Help people see why there is a problem at present, and let them feel the pain associated with that problem. They then become internally motivated to make the changes themselves.
Loaded with real-life examples and practical advice, this book towers over other change-management titles. The Heart of Change is a useful and pragmatic guide for managers and employees who want to learn a new approach to change in their organizations.
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